Return & Refund Policy
We want you to be completely satisfied with your purchase. Please read the following policy carefully to understand your rights and responsibilities.
Returns Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, and in original condition with all tags and packaging intact.
- Products that show signs of use, damage, or alteration will not be eligible for return.
- For hygiene reasons, certain items like spiritual essentials or body-worn accessories (e.g., anklets, bracelets, bangles) may only be eligible if unused and sealed.
Non-Returnable Items
- Customized or personalized products
- Items purchased on clearance or special sale
- Used or damaged items not caused during delivery
Damaged or Incorrect Items
- If you receive a damaged, defective, or wrong product, you must report it within 48 hours of delivery.
- Share clear photos or videos as proof to initiate the return process.
Return Process
- Contact customer support at veehaagate@gmail.com with your order details.
- Once approved, instructions for return pickup or shipping will be provided.
- Ensure the item is securely packed to avoid damage during transit.
Refund Policy
- Refunds will be processed after the returned item passes quality inspection.
- Approved refunds will be issued within 5–7 business days.
- Refunds will be credited to the original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to an error or defect.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund will be processed instead.
Cancellation Policy
- Orders can be cancelled only if they have not been shipped.
- Once shipped, cancellation is not possible and standard return rules apply.
For any assistance or queries, feel free to reach out via customer support.